- Supported Cyber Range users, environments, and infrastructure across hybrid delivery work.
- Worked with OpenNebula-based virtualization, virtual machines, CITEF Cyber Range platform operations, VPN infrastructure, Windows/Linux labs, networking, and storage.
- Handled access, connectivity, performance, configuration, platform, and technical troubleshooting issues for classes, exercises, demonstrations, and customer activities.
- Prepared lab environments, checked readiness, supported facilitators and participants, and communicated technical impact and recovery status under time pressure.
Experience
Role-Focused Career Story
One canonical career history in reverse chronological order, with the selected focus expanding the most relevant experience.
Security-aware operations built from infrastructure support, cyber range delivery, access controls, incident thinking, vulnerability concepts, and governance exposure.
Barrie Fiesta Extravaganza Chairperson, Supplies & Logistics Committee
committee leadershiplogisticsproject coordinationrequirementsstakeholdersevent operations
Current community leadership role turning a new public event's logistics into clear requirements, owners, dependencies, and readiness plans.
Responsibilities
- Lead the Supplies & Logistics Committee for the inaugural Barrie Fiesta Extravaganza, starting August 7, 2026.
- Coordinate requirements for supplies, rentals, equipment movement, transportation, parking logistics, waste support, setup, and teardown.
- Separate confirmed, pending, and unknown items so committee leaders can see decisions, dependencies, and timing clearly.
- Clarify who owns each logistics item, how many are needed, where they come from, when they arrive, where they are staged, and who returns them.
- Support planning around tents, tables, chairs, extension cords, barricades, radios, signage, bins, transportation, and equipment movement.
- Coordinate with committee leads, core members, volunteers, and event stakeholders as requirements evolve.
Selected Contributions
- Defined the logistics function as dependency management, readiness tracking, and cross-committee coordination.
- Built early committee structure, requirements collection, inventory thinking, and working communication practices.
- Introduced a practical approach to making uncertainty visible before event-day pressure appears.
- Used requirements tracking and benchmarking from other Fiesta events to shape logistics planning.
- Added transferable leadership evidence outside a traditional IT setting through community operations work.
Independent Technology Projects Application, Infrastructure, Security, And AI-Assisted Operations
AI-assisted developmentAWSLinuxoperationsautomationsecurity controls
Current independent build work across Flask/SQLite applications, operational tooling, automation, logging, security controls, and AI-assisted delivery.
Responsibilities
- Build and operate practical web applications with monitoring, logging, backups, alerts, and release discipline.
- Use AI-assisted tools for research, scripting, testing, log analysis, and documentation while validating changes personally.
- Maintain practical controls around configuration, least privilege, database access, service health, and failure awareness.
- Design workflows, user experience, business logic, data needs, security concerns, and test scenarios before implementation.
- Practice cloud deployment concepts across compute, networking, storage, identity, deployment, security, and monitoring.
- Keep API keys, admin areas, sensitive professional data, and public/private visibility boundaries server-side and controlled.
Selected Contributions
- Built operational workflows with scheduled workers, APIs, Python, Flask, SQLite, and structured documentation.
- Created a foundation for demonstrating modern technology adoption without overstating traditional software-engineering depth.
- Developed practical apps and prototypes including AuctionBrave, PmtPro with Ask JP, CW-Intel / CRClanWarMGMT, writing-coach, ordering, and game projects.
- Used PmtPro to demonstrate grounded AI design, deterministic retrieval, admin-only story editing, and hallucination-control thinking.
- Built current evidence of product ownership, cloud practice, security-aware architecture, and AI-assisted delivery.
Rogers Cybersecure Catalyst Cyber Range Technical Support
cyber rangeWindowsLinuxOpenNebulaVPNfirewallsSIEMautomation
Supported cyber range delivery across virtualized systems, access, networking, VPNs, firewalls, SIEM/log concepts, cloud labs, and technical documentation.
Responsibilities
- Supported live cybersecurity programs, workshops, simulations, demonstrations, facilitators, internal teams, and external participants.
- Investigated access, connectivity, performance, configuration, platform, and security-environment issues.
- Created SOPs, readiness checks, technical guides, lab-support workflows, and knowledge-transfer material.
- Supported OpenNebula-based virtualization, virtual machines, CITEF Cyber Range platform operations, VPN infrastructure, Windows/Linux labs, networking, and storage.
- Provisioned and prepared lab environments for classes, exercises, demonstrations, and customer activities.
- Tracked technical tasks, ownership, dependencies, unresolved work, timelines, documentation, and environment readiness as the role evolved toward coordination.
Selected Contributions
- Automated selected recurring work around virtual-machine deployment, snapshot management, communications, and reporting.
- Helped maintain delivery readiness under time pressure while communicating impact and recovery status.
- Contributed to Web Service Exploitation and Detection training material, including Modules 3 and 4.
- Supported incident-response and recovery improvement work for cybersecurity training programs.
- Prototyped local/offline AI support concepts for security workflows using tools such as Ollama and Llama-family models.
- Built credibility through repeated trust, renewals, and expanded responsibility after starting as a co-op student.
Role Breakdown
- Applied project-management thinking to Cyber Range technical work while remaining hands-on.
- Tracked technical tasks, ownership, dependencies, unresolved work, project timelines, technical preparation, documentation, Cyber Range requirements, demonstrations, and environment readiness.
- Supported status communication and alignment with organizational priorities during team growth and reorganization.
- Added coordination capability on top of technical support without claiming formal management of the whole Cyber Range team.
- Contributed to Web Service Exploitation and Detection training material, including Modules 3 and 4.
- Supported incident-response and recovery improvement work for cybersecurity training programs.
- Improved recurring operations through automation and reporting work such as ACE email automation and attendance reporting.
- Explored local/offline AI support for security workflows using tools such as Ollama and Llama-family models as prototype experimentation.
- Joined as a co-op student after the first two semesters of Georgian College's Information Systems Security program.
- Continued through repeated renewals into part-time work while studying Project Management and full-time work after graduation.
- Gained expanded responsibility as the organization had repeated opportunities to end or reduce the relationship but kept trusting him with work.
- Developed constructive upward communication by speaking up when overlooked details, dependencies, or prior decisions could affect technical or operational outcomes.
Georgian College Peer Tutor - Cybersecurity / IT Assistant
cybersecurity tutoringWindows imagingVMwareHorizonProxmoxhardware
Canadian technical-support and mentoring experience across cybersecurity tutoring, laptop imaging, hardware troubleshooting, and lab prototype support.
Responsibilities
- Delivered one-on-one and small-group support sessions covering cybersecurity, systems, networking, troubleshooting, and lab concepts.
- Imaged and configured Windows laptops and supported deployment, hardware, drivers, connectivity, and readiness issues.
- Worked with data-centre hardware and lab prototype environments.
- Supported students by translating academic security and networking concepts into practical troubleshooting steps.
- Used prior enterprise IT experience in Citrix, VMware, infrastructure, support, and service management to mentor newer learners.
- Balanced Canadian study, part-time IT work, tutoring, and technical credibility-building during his career transition.
Selected Contributions
- Strengthened Canadian hands-on infrastructure, cybersecurity mentoring, and technical communication experience.
- Delivered more than 30 tutoring sessions according to the current story, supporting networking, systems, cybersecurity, and lab learning.
- Helped prepare more than 150 laptops for student or program readiness according to the current story.
- Built faculty trust through consistent attendance, reliability, and practical technical support.
- Reinforced the pattern that Philip investigates when he does not know something rather than fabricating an answer.
Role Breakdown
- Delivered one-on-one and small-group tutoring for cybersecurity-related subjects while completing the Information Systems Security postgraduate program.
- Supported students with networking, systems, cybersecurity, troubleshooting, and technical lab concepts.
- Used prior enterprise IT experience in technical support, Citrix, VMware, infrastructure, service management, and leadership to explain academic concepts in practical terms.
- Helped students identify what they understood, locate the point of confusion, walk through logic, attempt the problem, and correct misunderstandings.
- Worked part time as an IT Assistant while studying full time in Information Systems Security.
- Imaged and configured more than 150 laptops according to the current story, including operating-system/application preparation and readiness validation.
- Supported hardware setup, cabling, lab preparation, deployment issues, drivers, connectivity, and device readiness.
- Worked with data-centre hardware and lab prototype environments, including VMware vSphere, VMware Horizon, and Proxmox exposure.
- Built faculty trust through attendance, participation, work ethic, technical reasoning, and reliability.
- Demonstrated that prior international enterprise IT experience transferred into a Canadian college environment.
- Balanced full-time study with part-time technical work and peer support.
- Strengthened Philip's Canadian story across infrastructure support, cybersecurity mentoring, communication, and practical troubleshooting.
MDI Novare Assistant Manager, Process Lead
leadershipServiceNowbanking applicationsITILqueue managementcoaching
Led L1/L2 enterprise banking application support, combining people leadership, queue control, client escalation, reporting, and ITIL-aligned improvement.
Responsibilities
- Led 11 direct reports and coordinated with four L3 specialists.
- Managed workload prioritization, queue health, escalations, staffing coordination, service levels, team accountability, coaching, and client reporting.
- Translated client concerns and business impact into technical priorities across support tiers.
- Took over a difficult enterprise application-support operation experiencing frequent incidents, client pressure, escalations, and firefighting.
- Joined client-facing discussions shortly after transfer and rapidly learned incidents, dependencies, priorities, team performance, and escalation history.
- Used ServiceNow and ITIL-aligned practices across incident, problem, change, queue review, KPI visibility, and escalation management.
Selected Contributions
- Stabilized support operations through ITIL-aligned incident, problem, and change practices in ServiceNow.
- Used queue reviews, SLA data, escalation trends, and dashboards to identify gaps and drive corrective actions.
- Acted as Officer-in-Charge coverage early in the assignment, showing rapid trust under pressure.
- Built a direct working relationship with a manager-level client liaison through recurring service conversations.
- Identified capability and capacity mismatches, coached direct reports, supported onboarding, and advocated for operational stability.
- Challenged a planned high-performing staff rotation when it would have weakened service continuity.
WeServ Systems International / Fujitsu North America ITS Team Lead / Virtualization Administrator / Citrix Administrator
team leadershipVMwareCitrixL2/L3 supportWindows ServerSLAMBRSense and Respond
Long-term Fujitsu North America support chapter across direct Citrix end-user support, VMware operations, secure access, SLA discipline, team leadership, service reviews, and continuous improvement.
Responsibilities
- Provided email, phone, and remote L2/L3 support to end users of Citrix-hosted applications, from login issues to wider outage-related escalations.
- Administered Citrix XenApp/XenDesktop, NetScaler, Windows Server, Active Directory-integrated access, IIS, DHCP, Group Policy, SSL certificates, and published applications.
- Supported VMware environments, virtual networking, VLANs, migrations, patching, capacity, monitoring, RCA, and disaster-recovery exercises.
- Led and mentored a cross-functional local team of up to 13 engineers across virtualization, Citrix, networking, web administration, monitoring, data, voice, QA, and remote services.
- Handled incidents, service requests, problem tickets, changes, user provisioning, application-access issues, server issues, escalations, maintenance, and on-call support.
- Functioned as VMware Point of Contact for business-as-usual and project-managed work, including issue ownership, change planning, and client/project-team communication.
- Ran workload planning, staffing discussions, resource allocation, ticket queue review, service continuity, coaching, one-on-ones, team meetings, KPI reviews, and performance discussions.
Selected Contributions
- Presented monthly business reviews covering service performance, risks, major incidents, improvement actions, staffing concerns, and recommendations.
- Coordinated QA and RDS support activity for FNA Canada/GOA through onshore lead meetings, cadence stabilization, follow-up, and management alignment.
- Earned Fujitsu Sense and Respond Bronze through applied 3C problem solving, SMART goals, KPI tracking, RCA, countermeasures, testing, and reevaluation.
- Maintained SOPs, escalation paths, access workflows, operational controls, and knowledge-transfer practices.
- Supported roughly 26 VMware environments and more than 250 virtual machines according to the current story.
- Contributed to strong operational outcomes, including high-severity SLA performance, targeted aged-ticket backlog closure, and escalation-resolution improvement where documented.
- Developed a strong presentation and influence story through leadership forums, Best Speaker recognition, and promotion-readiness presentations.
Role Breakdown
- Provided direct email, phone, and remote L2/L3 support to end users using Citrix-hosted applications.
- Handled login issues, application access problems, published application issues, service-impacting incidents, and outage-related escalations.
- Administered Citrix XenApp, XenDesktop, NetScaler, XenServer, Provisioning Services, Windows Server, IIS, DHCP, Group Policy, SSL certificates, and enterprise access dependencies.
- Worked as an escalation point from help desks and coordinated with vendors when product-level investigation or vendor support was required.
- Led and mentored up to 13 engineers while still carrying technical responsibilities.
- Covered workload planning, staffing discussions, resource allocation, ticket queue review, service continuity, escalation handling, coaching, one-on-ones, and KPI reviews.
- Acted as an escalation point before Operations Manager involvement and periodically supported technical-management responsibilities.
- Presented Monthly Business Reviews covering SLA results, incident trends, ticket backlogs, recurring problems, risks, resource needs, and improvement activity.
- Supported approximately 26 VMware environments and more than 250 virtual machines according to the current story.
- Handled vSphere/vCenter administration, VM provisioning, virtual networking, VLAN requirements, patching, migrations, performance, capacity, and monitoring work.
- Supported P2V, V2V, workload movement, server lifecycle activity, infrastructure troubleshooting, project support, and change planning.
- Served as VMware point of contact for business-as-usual and project-managed work, including issue ownership, escalation, client/project-team communication, and weekend or holiday on-call responsibility.
- Coordinated QA and RDS teams supporting Fujitsu North America Canada work for the Government of Alberta client.
- Held regular onshore lead meetings that moved from daily, to Monday/Wednesday/Friday, to Tuesday/Thursday, and eventually weekly as the operation stabilized.
- Provided workload visibility, follow-up, team communication, escalation, service tracking, and management reporting.
- Presented MBRs to the onshore manager and leads, with Philip's manager present for clarification, questions, or management alignment.
- Applied Fujitsu Sense and Respond Bronze practices, 3C problem solving, SMART goals, root-cause analysis, countermeasures, testing, and standardized work.
- Maintained SOPs, escalation paths, access workflows, operational controls, and knowledge-transfer practices.
- Participated in disaster-recovery exercises for VMware and Citrix services.
- Built a leadership-communication story through MBRs, leadership forum presentation, Best Speaker recognition, and promotion-readiness presentation work.
MicroPhase Corporation Technical Support Engineer / Trainee Engineer
onsite supportclient supportPCsserversnetworkingvendor escalationCitrix
Early customer-facing technical foundation across onsite troubleshooting, customer pressure, vendor escalation, internal infrastructure, and Citrix solution support.
Responsibilities
- Delivered onsite and remote support across customer environments.
- Troubleshot PCs, servers, networks, connectivity, applications, peripherals, and customer-specific technology issues.
- Maintained internal infrastructure and coordinated with distributors and vendors.
- Worked across Metro Manila and provincial customer locations including Laguna, Tarlac, Pampanga, Subic, Cavite, and Bulacan.
- Supported desktops, laptops, printers, Windows, Windows Server, rack-mounted servers, network connectivity, firewalls, VPNs, and virtualization technologies.
- Participated in Citrix XenApp, Citrix XenServer, and Microsoft Hyper-V solution work, including implementation and post-sales support.
Selected Contributions
- Developed practical judgment in diagnosing unfamiliar environments while maintaining customer confidence.
- Supported Citrix solution design and implementation activities.
- Built early customer-communication habits around expectation management, professional escalation, and vendor coordination.
- Learned through senior mentorship, observation, research, and focused questioning during advanced infrastructure and solution work.
- Completed Microsoft Philippines product and presentation-skills training around the Windows 7 release period according to the current story.
- Established the foundation for later enterprise support, infrastructure, leadership, and technical presentation work.