- Supported Cyber Range users, environments, and infrastructure across hybrid delivery work.
- Worked with OpenNebula-based virtualization, virtual machines, CITEF Cyber Range platform operations, VPN infrastructure, Windows/Linux labs, networking, and storage.
- Handled access, connectivity, performance, configuration, platform, and technical troubleshooting issues for classes, exercises, demonstrations, and customer activities.
- Prepared lab environments, checked readiness, supported facilitators and participants, and communicated technical impact and recovery status under time pressure.
Experience
Role-Focused Career Story
One canonical career history in reverse chronological order, with the selected focus expanding the most relevant experience.
One career history spanning customer support, enterprise operations, infrastructure, leadership, cybersecurity environments, and current technology building.
Barrie Fiesta Extravaganza Chairperson, Supplies & Logistics Committee
committee leadershiplogisticsproject coordinationrequirementsstakeholdersevent operations
Current community leadership role turning a new public event's logistics into clear requirements, owners, dependencies, and readiness plans.
Responsibilities
- Lead the Supplies & Logistics Committee for the inaugural Barrie Fiesta Extravaganza, starting August 7, 2026.
- Coordinate requirements for supplies, rentals, equipment movement, transportation, parking logistics, waste support, setup, and teardown.
- Separate confirmed, pending, and unknown items so committee leaders can see decisions, dependencies, and timing clearly.
- Clarify who owns each logistics item, how many are needed, where they come from, when they arrive, where they are staged, and who returns them.
- Support planning around tents, tables, chairs, extension cords, barricades, radios, signage, bins, transportation, and equipment movement.
- Coordinate with committee leads, core members, volunteers, and event stakeholders as requirements evolve.
Selected Contributions
- Defined the logistics function as dependency management, readiness tracking, and cross-committee coordination.
- Built early committee structure, requirements collection, inventory thinking, and working communication practices.
- Introduced a practical approach to making uncertainty visible before event-day pressure appears.
- Used requirements tracking and benchmarking from other Fiesta events to shape logistics planning.
- Added transferable leadership evidence outside a traditional IT setting through community operations work.
Independent Technology Projects Application, Infrastructure, Security, And AI-Assisted Operations
AI-assisted developmentAWSLinuxoperationsautomationsecurity controls
Current independent build work across Flask/SQLite applications, operational tooling, automation, logging, security controls, and AI-assisted delivery.
Responsibilities
- Build and operate practical web applications with monitoring, logging, backups, alerts, and release discipline.
- Use AI-assisted tools for research, scripting, testing, log analysis, and documentation while validating changes personally.
- Maintain practical controls around configuration, least privilege, database access, service health, and failure awareness.
- Design workflows, user experience, business logic, data needs, security concerns, and test scenarios before implementation.
- Practice cloud deployment concepts across compute, networking, storage, identity, deployment, security, and monitoring.
- Keep API keys, admin areas, sensitive professional data, and public/private visibility boundaries server-side and controlled.
Selected Contributions
- Built operational workflows with scheduled workers, APIs, Python, Flask, SQLite, and structured documentation.
- Created a foundation for demonstrating modern technology adoption without overstating traditional software-engineering depth.
- Developed practical apps and prototypes including AuctionBrave, PmtPro with Ask JP, CW-Intel / CRClanWarMGMT, writing-coach, ordering, and game projects.
- Used PmtPro to demonstrate grounded AI design, deterministic retrieval, admin-only story editing, and hallucination-control thinking.
- Built current evidence of product ownership, cloud practice, security-aware architecture, and AI-assisted delivery.
Rogers Cybersecure Catalyst Cyber Range Technical Support
cyber rangeWindowsLinuxOpenNebulaVPNfirewallsSIEMautomation
Supported cyber range delivery across virtualized systems, access, networking, VPNs, firewalls, SIEM/log concepts, cloud labs, and technical documentation.
Responsibilities
- Supported live cybersecurity programs, workshops, simulations, demonstrations, facilitators, internal teams, and external participants.
- Investigated access, connectivity, performance, configuration, platform, and security-environment issues.
- Created SOPs, readiness checks, technical guides, lab-support workflows, and knowledge-transfer material.
- Supported OpenNebula-based virtualization, virtual machines, CITEF Cyber Range platform operations, VPN infrastructure, Windows/Linux labs, networking, and storage.
- Provisioned and prepared lab environments for classes, exercises, demonstrations, and customer activities.
- Tracked technical tasks, ownership, dependencies, unresolved work, timelines, documentation, and environment readiness as the role evolved toward coordination.
Selected Contributions
- Automated selected recurring work around virtual-machine deployment, snapshot management, communications, and reporting.
- Helped maintain delivery readiness under time pressure while communicating impact and recovery status.
- Contributed to Web Service Exploitation and Detection training material, including Modules 3 and 4.
- Supported incident-response and recovery improvement work for cybersecurity training programs.
- Prototyped local/offline AI support concepts for security workflows using tools such as Ollama and Llama-family models.
- Built credibility through repeated trust, renewals, and expanded responsibility after starting as a co-op student.
Role Breakdown
- Applied project-management thinking to Cyber Range technical work while remaining hands-on.
- Tracked technical tasks, ownership, dependencies, unresolved work, project timelines, technical preparation, documentation, Cyber Range requirements, demonstrations, and environment readiness.
- Supported status communication and alignment with organizational priorities during team growth and reorganization.
- Added coordination capability on top of technical support without claiming formal management of the whole Cyber Range team.
- Contributed to Web Service Exploitation and Detection training material, including Modules 3 and 4.
- Supported incident-response and recovery improvement work for cybersecurity training programs.
- Improved recurring operations through automation and reporting work such as ACE email automation and attendance reporting.
- Explored local/offline AI support for security workflows using tools such as Ollama and Llama-family models as prototype experimentation.
- Joined as a co-op student after the first two semesters of Georgian College's Information Systems Security program.
- Continued through repeated renewals into part-time work while studying Project Management and full-time work after graduation.
- Gained expanded responsibility as the organization had repeated opportunities to end or reduce the relationship but kept trusting him with work.
- Developed constructive upward communication by speaking up when overlooked details, dependencies, or prior decisions could affect technical or operational outcomes.
Georgian College Peer Tutor - Cybersecurity / IT Assistant
cybersecurity tutoringWindows imagingVMwareHorizonProxmoxhardware
Canadian technical-support and mentoring experience across cybersecurity tutoring, laptop imaging, hardware troubleshooting, and lab prototype support.
Responsibilities
- Delivered one-on-one and small-group support sessions covering cybersecurity, systems, networking, troubleshooting, and lab concepts.
- Imaged and configured Windows laptops and supported deployment, hardware, drivers, connectivity, and readiness issues.
- Worked with data-centre hardware and lab prototype environments.
- Supported students by translating academic security and networking concepts into practical troubleshooting steps.
- Used prior enterprise IT experience in Citrix, VMware, infrastructure, support, and service management to mentor newer learners.
- Balanced Canadian study, part-time IT work, tutoring, and technical credibility-building during his career transition.
Selected Contributions
- Strengthened Canadian hands-on infrastructure, cybersecurity mentoring, and technical communication experience.
- Delivered more than 30 tutoring sessions according to the current story, supporting networking, systems, cybersecurity, and lab learning.
- Helped prepare more than 150 laptops for student or program readiness according to the current story.
- Built faculty trust through consistent attendance, reliability, and practical technical support.
- Reinforced the pattern that Philip investigates when he does not know something rather than fabricating an answer.
Role Breakdown
- Delivered one-on-one and small-group tutoring for cybersecurity-related subjects while completing the Information Systems Security postgraduate program.
- Supported students with networking, systems, cybersecurity, troubleshooting, and technical lab concepts.
- Used prior enterprise IT experience in technical support, Citrix, VMware, infrastructure, service management, and leadership to explain academic concepts in practical terms.
- Helped students identify what they understood, locate the point of confusion, walk through logic, attempt the problem, and correct misunderstandings.
- Worked part time as an IT Assistant while studying full time in Information Systems Security.
- Imaged and configured more than 150 laptops according to the current story, including operating-system/application preparation and readiness validation.
- Supported hardware setup, cabling, lab preparation, deployment issues, drivers, connectivity, and device readiness.
- Worked with data-centre hardware and lab prototype environments, including VMware vSphere, VMware Horizon, and Proxmox exposure.
- Built faculty trust through attendance, participation, work ethic, technical reasoning, and reliability.
- Demonstrated that prior international enterprise IT experience transferred into a Canadian college environment.
- Balanced full-time study with part-time technical work and peer support.
- Strengthened Philip's Canadian story across infrastructure support, cybersecurity mentoring, communication, and practical troubleshooting.
MDI Novare Assistant Manager, Process Lead
leadershipServiceNowbanking applicationsITILqueue managementcoaching
Led L1/L2 enterprise banking application support, combining people leadership, queue control, client escalation, reporting, and ITIL-aligned improvement.
Responsibilities
- Led 11 direct reports and coordinated with four L3 specialists.
- Managed workload prioritization, queue health, escalations, staffing coordination, service levels, team accountability, coaching, and client reporting.
- Translated client concerns and business impact into technical priorities across support tiers.
- Took over a difficult enterprise application-support operation experiencing frequent incidents, client pressure, escalations, and firefighting.
- Joined client-facing discussions shortly after transfer and rapidly learned incidents, dependencies, priorities, team performance, and escalation history.
- Used ServiceNow and ITIL-aligned practices across incident, problem, change, queue review, KPI visibility, and escalation management.
Selected Contributions
- Stabilized support operations through ITIL-aligned incident, problem, and change practices in ServiceNow.
- Used queue reviews, SLA data, escalation trends, and dashboards to identify gaps and drive corrective actions.
- Acted as Officer-in-Charge coverage early in the assignment, showing rapid trust under pressure.
- Built a direct working relationship with a manager-level client liaison through recurring service conversations.
- Identified capability and capacity mismatches, coached direct reports, supported onboarding, and advocated for operational stability.
- Challenged a planned high-performing staff rotation when it would have weakened service continuity.
WeServ Systems International / Fujitsu North America ITS Team Lead / Virtualization Administrator / Citrix Administrator
team leadershipVMwareCitrixL2/L3 supportWindows ServerSLAMBRSense and Respond
Long-term Fujitsu North America support chapter across direct Citrix end-user support, VMware operations, secure access, SLA discipline, team leadership, service reviews, and continuous improvement.
Responsibilities
- Provided email, phone, and remote L2/L3 support to end users of Citrix-hosted applications, from login issues to wider outage-related escalations.
- Administered Citrix XenApp/XenDesktop, NetScaler, Windows Server, Active Directory-integrated access, IIS, DHCP, Group Policy, SSL certificates, and published applications.
- Supported VMware environments, virtual networking, VLANs, migrations, patching, capacity, monitoring, RCA, and disaster-recovery exercises.
- Led and mentored a cross-functional local team of up to 13 engineers across virtualization, Citrix, networking, web administration, monitoring, data, voice, QA, and remote services.
- Handled incidents, service requests, problem tickets, changes, user provisioning, application-access issues, server issues, escalations, maintenance, and on-call support.
- Functioned as VMware Point of Contact for business-as-usual and project-managed work, including issue ownership, change planning, and client/project-team communication.
- Ran workload planning, staffing discussions, resource allocation, ticket queue review, service continuity, coaching, one-on-ones, team meetings, KPI reviews, and performance discussions.
Selected Contributions
- Presented monthly business reviews covering service performance, risks, major incidents, improvement actions, staffing concerns, and recommendations.
- Coordinated QA and RDS support activity for FNA Canada/GOA through onshore lead meetings, cadence stabilization, follow-up, and management alignment.
- Earned Fujitsu Sense and Respond Bronze through applied 3C problem solving, SMART goals, KPI tracking, RCA, countermeasures, testing, and reevaluation.
- Maintained SOPs, escalation paths, access workflows, operational controls, and knowledge-transfer practices.
- Supported roughly 26 VMware environments and more than 250 virtual machines according to the current story.
- Contributed to strong operational outcomes, including high-severity SLA performance, targeted aged-ticket backlog closure, and escalation-resolution improvement where documented.
- Developed a strong presentation and influence story through leadership forums, Best Speaker recognition, and promotion-readiness presentations.
Role Breakdown
- Provided direct email, phone, and remote L2/L3 support to end users using Citrix-hosted applications.
- Handled login issues, application access problems, published application issues, service-impacting incidents, and outage-related escalations.
- Administered Citrix XenApp, XenDesktop, NetScaler, XenServer, Provisioning Services, Windows Server, IIS, DHCP, Group Policy, SSL certificates, and enterprise access dependencies.
- Worked as an escalation point from help desks and coordinated with vendors when product-level investigation or vendor support was required.
- Led and mentored up to 13 engineers while still carrying technical responsibilities.
- Covered workload planning, staffing discussions, resource allocation, ticket queue review, service continuity, escalation handling, coaching, one-on-ones, and KPI reviews.
- Acted as an escalation point before Operations Manager involvement and periodically supported technical-management responsibilities.
- Presented Monthly Business Reviews covering SLA results, incident trends, ticket backlogs, recurring problems, risks, resource needs, and improvement activity.
- Supported approximately 26 VMware environments and more than 250 virtual machines according to the current story.
- Handled vSphere/vCenter administration, VM provisioning, virtual networking, VLAN requirements, patching, migrations, performance, capacity, and monitoring work.
- Supported P2V, V2V, workload movement, server lifecycle activity, infrastructure troubleshooting, project support, and change planning.
- Served as VMware point of contact for business-as-usual and project-managed work, including issue ownership, escalation, client/project-team communication, and weekend or holiday on-call responsibility.
- Coordinated QA and RDS teams supporting Fujitsu North America Canada work for the Government of Alberta client.
- Held regular onshore lead meetings that moved from daily, to Monday/Wednesday/Friday, to Tuesday/Thursday, and eventually weekly as the operation stabilized.
- Provided workload visibility, follow-up, team communication, escalation, service tracking, and management reporting.
- Presented MBRs to the onshore manager and leads, with Philip's manager present for clarification, questions, or management alignment.
- Applied Fujitsu Sense and Respond Bronze practices, 3C problem solving, SMART goals, root-cause analysis, countermeasures, testing, and standardized work.
- Maintained SOPs, escalation paths, access workflows, operational controls, and knowledge-transfer practices.
- Participated in disaster-recovery exercises for VMware and Citrix services.
- Built a leadership-communication story through MBRs, leadership forum presentation, Best Speaker recognition, and promotion-readiness presentation work.
MicroPhase Corporation Technical Support Engineer / Trainee Engineer
onsite supportclient supportPCsserversnetworkingvendor escalationCitrix
Early customer-facing technical foundation across onsite troubleshooting, customer pressure, vendor escalation, internal infrastructure, and Citrix solution support.
Responsibilities
- Delivered onsite and remote support across customer environments.
- Troubleshot PCs, servers, networks, connectivity, applications, peripherals, and customer-specific technology issues.
- Maintained internal infrastructure and coordinated with distributors and vendors.
- Worked across Metro Manila and provincial customer locations including Laguna, Tarlac, Pampanga, Subic, Cavite, and Bulacan.
- Supported desktops, laptops, printers, Windows, Windows Server, rack-mounted servers, network connectivity, firewalls, VPNs, and virtualization technologies.
- Participated in Citrix XenApp, Citrix XenServer, and Microsoft Hyper-V solution work, including implementation and post-sales support.
Selected Contributions
- Developed practical judgment in diagnosing unfamiliar environments while maintaining customer confidence.
- Supported Citrix solution design and implementation activities.
- Built early customer-communication habits around expectation management, professional escalation, and vendor coordination.
- Learned through senior mentorship, observation, research, and focused questioning during advanced infrastructure and solution work.
- Completed Microsoft Philippines product and presentation-skills training around the Windows 7 release period according to the current story.
- Established the foundation for later enterprise support, infrastructure, leadership, and technical presentation work.